At Lara & Ela, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please read our return policy carefully to understand how we can assist you.
Defective or Incorrect Items
If you receive a defective item or if the wrong item was sent to you, please contact us within 7 days of receiving your order. We will work with you to arrange the return of the item. Upon receiving the item and verifying the issue, we will either issue a full refund or ship out a replacement within 14 days. Please ensure that the item is returned in its original condition to qualify for a refund or replacement.
Tarnishing of Gold and Silver Plated Jewelry
Please note that all gold plated and silver plated jewelry may naturally tarnish over time. However, by following our jewelry care guide and depending on your usage and wear and tear, you can extend the life of your jewelry. Tarnishing resulting from regular wear and tear does not constitute a defective item and is not eligible for a refund.
For hygiene reasons, we cannot accept returns or exchanges for earrings unless they are deemed defective or the wrong item was sent to you. Please choose your earrings carefully, as we are unable to offer refunds or exchanges on this product category.
Return Process and Receipt Requirement
To initiate a return, please contact us at email@example.com within 7 days of receiving your order. We will guide you through the return process, which will require you to share your receipt for verification purposes.
Return Shipping Costs
We will cover the cost of return shipping only under the following circumstances:
- The item is deemed defective, with supporting proof.
- The wrong item was sent to you.
Please allow us a maximum of 14 days from the date we receive your returned item to process your refund or replacement.
If you have any questions or require further assistance, please do not hesitate to contact us at firstname.lastname@example.org. Your satisfaction is important to us, and we are here to help.